Get help fast in India: live chat, email, and more

Live chat is the fastest way to reach an agent. Use 1win live support for urgent questions.

• How to start chat:
  • Tap the chat icon on the website or in the mobile app.
  • Sign in for account-specific help. You can start as a guest for general questions.
  • In the menu, go to Help or Support and select Chat.
• Best for:
  • Login or OTP issues, KYC status, deposits not credited, withdrawals in review.
  • Bet settlement, promo questions, limits, and responsible gaming requests.
  • Support for game issues such as crashes or loading errors.
• Hours and languages:
  • 24/7 chat coverage.
  • English and Hindi available. Other languages may be limited.
• Expected timing:
  • First reply in 1–3 minutes during most hours.
  • Complex checks may take 5–15 minutes.
• Tips for faster answers:
  • Share your username, registered email or phone, and account ID.
  • Describe the issue briefly: what happened, when it happened, and what you tried.
  • Add screenshots or short screen recordings for errors.
  • Include transaction details for payments: method, amount, time, UTR or reference ID.
  • For safety, never share passwords, full card numbers, CVV, or OTPs. The 1win support team will not ask for these.

Email is best for detailed cases and documents. Send your message from the Help section to the support email shown in your account.

• How to send email:
  • Open Help or Support on the website or app and choose Email.
  • Pick a category such as KYC, payments, promotions, or account.
  • Write a clear subject line and a short summary in the first line.
  • Attach files if needed (PDF, JPG, PNG). Max 10 MB per file is recommended.
• Best for:
  • KYC verification and document review.
  • Payment traces, chargeback questions, and formal complaints.
  • Account changes, self-exclusion, and limit requests.
• Contact details:
  • The active support email for India is shown inside Help to route your case correctly.
  • This prevents misdirected mail and improves handling time.
• Expected timing:
  • First response in 2–12 hours for most categories.
  • Complex reviews may take 24–48 hours. You will receive a ticket ID.
• Tips for faster handling:
  • Subject example: India – Deposit not credited – UPI – INR 1000 – 12 Oct 2025 14:20.
  • Include username, registered phone or email, and account ID.
  • For payments: method, bank or wallet, amount, date, UTR or reference ID, and screenshots.
  • Keep one issue per email to avoid delays.
  • This routes your case to 1win customer support in India.

Some players prefer to talk by phone. There is no 1win helpline number in India at this time.

• Current status:
  • Phone support is not available for India-based accounts right now.
  • Use live chat for urgent security or payment issues.
• If a phone line becomes available:
  • A support number or free number will appear under Help > Contact inside your account.
  • Availability and any toll-free details will be shown there.
• Best for when enabled:
  • Account security concerns, suspected compromise, or urgent blocks.
  • Responsible gaming requests that need immediate action.
• Expected timing (when enabled):
  • Typical wait time 2–10 minutes during peak hours.
  • Many issues are addressed on the call; follow-up tickets may take longer.
• Tips for faster calls:
  • Have your account ID, registered phone or email, and last transaction ID.
  • Call during off-peak times such as 10:00–12:00 IST for shorter queues.
  • Do not share passwords or OTPs. Ask the agent to confirm your ticket ID.
  • If the line is busy, switch to chat for a faster answer.
• Note on coverage:
  • If a helpline number 24 7 is added for India, it will be displayed in the app and website.

Messaging apps help with quick updates and light questions. Use links from the website to reach 1win customer support on verified channels.

• Platforms supported when enabled:
  • WhatsApp and Telegram via buttons inside Help.
  • Facebook Messenger and X (Twitter) for general questions and status updates.
• How to reach safely:
  • Open Help in the app or website and tap the WhatsApp or Telegram button.
  • This opens a verified business account. Avoid profiles found via search.
• Best for:
  • Simple questions, service status, and quick guidance.
  • Do not send full KYC documents unless the agent requests them in the chat thread.
• Contact details:
  • Official handles are linked only from the website and app to stop impostors.
  • Never share personal data in public comments or replies.
• Expected timing:
  • First response usually in 5–15 minutes.
  • Complex account checks may be moved to chat or email.
• Tips for smooth handling:
  • Share your username and registered email only after the agent confirms the ticket ID.
  • Keep messages short and focused on one issue.
  • Ask for confirmation when a ticket is created.

Technical support handles app, game, and payment errors. You can open a technical ticket in chat for the 1win support team to review.

• How to get technical help:
  • In live chat, choose Technical Issue to reach the right queue.
  • In Help, select Technical Support and submit a ticket with logs or screenshots.
  • For email, choose the Technical category so routing is automatic.
• Issues handled:
  • Login failures, OTP not received, two-factor problems.
  • App crashes, slow loading, support for game errors, bet slip not submitting.
  • Payment deducted but not credited, withdrawal pending beyond normal time.
• Contact routing:
  • Cases go to technical specialists. There is no separate public phone line.
  • Escalation to providers occurs if needed.
• Expected timing:
  • First chat reply in 5–15 minutes.
  • Ticket updates in 2–8 hours; many fixes within 24 hours.
  • Payment traces may need 24–72 hours based on the payment provider.
• Tips to speed up resolution:
  • Share screenshots or a 10–20 second screen recording.
  • Include time, date, and timezone (IST) of the issue.
  • Add device model, OS version, app version, and network type (Wi‑Fi/4G).
  • For browser issues: browser name and version, cache cleared or not.
  • For payments: method, bank or wallet, amount, UTR or reference ID.

• Accessing priority support:
  • A VIP tab appears in your account once eligible.
  • Use the Priority Chat entry for a faster queue.
  • Request a call back through your manager when available.
• Who qualifies:
  • High-tier players based on gameplay activity and account history.
  • A review of responsible gaming settings is part of eligibility.
• Best for:
  • Time-sensitive withdrawals and account reviews.
  • Personalised limits and event-related limits.
  • Complex technical cases that need direct follow-up.
• Contact details:
  • VIP chat and manager contact are shown inside the account only.
  • Any phone number or Telegram link appears there to ensure authenticity.
• Expected timing:
  • First reply in priority chat usually under 1 minute.
  • Escalations are handled the same day in most cases.
• Tips to get the most value:
  • Keep KYC up to date and enable alerts for email and phone.
  • Use priority chat for urgent items and ask for a ticket ID and timeframe.
  • If you are not yet eligible, you can still use standard customer support channels.