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1win platform rules for India users

These Terms govern access to betting services in India and apply to the official website and mobile application. By using the platform, you agree to read and follow all legal and platform-specific requirements. Access is limited where online betting is not allowed under Indian state laws. These conditions apply to all users of the official 1win website and app in India. Continued use confirms your acceptance of any updates.

General terms for registration, account use, and rights

  • Agreement to terms: By completing registration and opening an account, you confirm that you have read and accept these Terms, the privacy policy, the general betting rules, and any bonus rules that apply to promotions. Using the services constitutes ongoing acceptance of updates.
  • Eligibility and locality: You must be at least 18 years old, or older if your local laws require a higher age. Access is not allowed from Indian states and territories that prohibit online betting, such as Telangana and Andhra Pradesh, or from any jurisdiction where the services are illegal. You are responsible for confirming that betting on any event is legal where you access the site.
  • Changes to terms: 1win may amend these Terms to meet regulatory, security, or operational needs. Material changes will take effect after publication on the site or app. Continued use after changes means acceptance.
  • Proper use of services: You agree to use the account for personal, non-commercial betting only. Prohibited activities include using automated tools, multi-accounting, sharing login details, exploiting errors, odds latency abuse, or attempting to bypass geographic restrictions. The platform may suspend or close accounts that breach these rules.
  • Content and intellectual property: All site content, odds feeds, trademarks, software, and data are protected. You may read and use content for placing bets but may not copy, redistribute, or reverse engineer any part of the services without written permission.
  • Bonus terms: Any bonus or promotional offer is subject to specific conditions, including wagering rules, time limits, market restrictions, and bet contribution rules. Abuse of bonuses, including matched-bet or arbitrage patterns designed solely to extract value, may lead to bonus removal and account action.
  • Liability limitations: To the extent permitted by applicable law, 1win does not accept liability for indirect or consequential losses, loss of profits, or failures caused by telecom or internet issues beyond its control. Nothing limits liability for fraud or other liability that cannot be limited under law.
  • Account security: You must keep credentials confidential and change passwords regularly. You are responsible for all activity under your account unless you have reported compromise through support and followed security guidance.
  • Suspension and termination: The platform may restrict, suspend, or close accounts for suspected breach of these Terms, AML concerns, responsible gambling reasons, or legal requests. Funds may be frozen while investigations are completed. Legitimate balances, net of any deductions required by law or these Terms, will be paid after compliance checks.

General betting rules, bets acceptance, and settlement

  • Who can place a bet: Only verified customers who meet eligibility criteria may place bets. Persons located in places where betting is not legal are not allowed to bet.
  • Bet acceptance: A bet is accepted when the bet slip confirms placement and a reference ID is generated. Pre-match and live betting may include delays, and odds can change before acceptance. If a price changes during placement, the bet will be accepted at the updated odds only if you confirm.
  • Minimum and maximum stakes: Minimum and maximum bet amounts depend on the market and are shown in the bet slip or rules for each event. Limits may be adjusted to manage risk or comply with legal obligations.
  • Settlement of results: Bets are settled using the official result issued by the governing body of the event. If official sources issue corrections shortly after completion, settlements may be adjusted when market rules allow.
  • Voids and cancellations: A bet may be void if placed after an outcome is known, where a palpable error occurred, or where an event is canceled and not rescheduled within the timeframe specified in market rules. Duplicate bets arising from technical faults may be canceled.
  • Restrictions: The platform may restrict markets, suspend betting on an event, or limit stakes to manage integrity risks. Self-excluded customers are not allowed to place bets during any exclusion period.
  • Errors: In case of manifest errors, including obvious pricing mistakes or settlement by incorrect data, 1win may correct the odds, resettle the bet, or void the selection in line with the error policy.
  • Cash out: If a cash out feature is offered, it is not guaranteed to be available for all markets or at all times. Cash out values are generated based on live odds and market status and may change or be withdrawn.

Payment rules for account deposits and withdrawals in India

  • Currency and ownership: Transactions are processed in Indian Rupees where available. Payment accounts must be in your name. Third-party payments are not allowed.
  • Deposits: Available methods may include UPI, IMPS/NEFT, net banking, bank cards, and approved wallets shown in the cashier. Method-specific limits and any fees are displayed at the point of payment. Deposits are credited after confirmation from the payment provider.
  • Withdrawals: Withdrawals are generally returned to the original source method where possible. Processing times vary by method and are subject to internal approval, security checks, and banking schedules. Additional verification may be required before release of funds.
  • KYC and AML checks: 1win may request identity and address proof, PAN verification, and evidence of source of funds. Documents must be clear and valid. Failure to complete KYC may lead to limits on deposits, bets, or withdrawals.
  • Transaction monitoring: Suspicious, unusual, or rapid in-out transactions may be delayed or blocked pending review. The platform may split withdrawals to meet method limits and compliance rules.
  • Fees and limits: The cashier displays any applicable fees and the minimum and maximum amounts for each payment method. The platform is not responsible for bank or wallet charges.
  • Cancellations and chargebacks: You may cancel a pending withdrawal if the interface permits and the payment is not yet processed. Chargebacks or payment disputes may result in account suspension, recovery of costs, and reporting to relevant providers.
  • Taxes: You are responsible for any taxes arising under Indian law for winnings or bonuses, including reporting of net winnings where required by law.

Responsible gambling and user safeguards in India

  • Commitment to safer play: Gambling should be recreational. Set a budget and time limit before placing any bet. Do not chase losses or use funds needed for essentials.
  • Control tools available:
    • Deposit, loss, and wager limits that cap spending over set periods
    • Session limits and reality checks that prompt you to take a break
    • Cooling-off periods from 24 hours to several weeks
    • Self-exclusion for longer periods that fully blocks account access
    • Access to activity history to review your betting behavior
  • Signs of harm:
    • Betting beyond your budget or borrowing to gamble
    • Neglecting work, study, or family to bet on an event
    • Hiding the scale of losses or chasing losses aggressively
  • Where to get help in India:
    • Gambling Therapy: online support and tools
    • Gamblers Anonymous India: peer support meetings
    • State mental health services or licensed counselors
  • Underage use: Persons under 18 are not allowed to register, place bets, or receive bonuses. Accounts used by minors will be closed and funds returned subject to law.
  • How to request controls: Use account settings to apply limits or exclusion, or contact support for assistance. Requests are processed as soon as reasonably practicable and cannot be reduced until the stated period ends.

Anti-money laundering and KYC for betting accounts

  • Legal obligations: The platform applies controls designed to prevent money laundering and terrorism financing consistent with applicable laws and industry standards. Policies include customer due diligence, ongoing monitoring, and recordkeeping.
  • Identity verification: 1win may verify your identity, age, address, and PAN. Additional checks may include source-of-funds or source-of-wealth documents for higher activity levels.
  • Monitoring and detection: Systems review transaction patterns, payment instruments, rapid deposits and withdrawals, use of third-party accounts, and activity inconsistent with profile. Sanctions and politically exposed person screening may apply.
  • Enhanced due diligence: Higher-risk profiles may face lower limits, restricted services, or requests for further documents. Failure to satisfy requests may result in temporary freezes or account closure.
  • Suspicious activity: If activity appears suspicious, the platform may delay or block transactions, freeze balances, and report to competent authorities where required by law.
  • Consequences of breach: Breach of AML rules can lead to refusal of bets, cancellation of bonuses, account restriction or termination, and forfeiture of funds where mandated by law.

Privacy policy and data protection for users in India

  • Data collected:
    • Registration and profile data such as name, date of birth, contact details
    • KYC documents and PAN information for verification
    • Transaction and account data covering deposits, withdrawals, bets, and bonuses
    • Technical data including device identifiers, IP address, cookies, and usage logs
  • How data is used:
    • To provide and improve services, manage your account, settle bets, and offer customer support
    • To verify identity, prevent fraud, enforce legal obligations, and manage responsible gambling tools
    • To personalize content and bonuses where you consent to marketing
  • Legal bases: Contract performance, compliance with legal duties, legitimate interests in operating a secure platform, and consent where required for marketing or optional cookies.
  • Sharing and transfers: Data may be shared with payment providers, verification vendors, analytics partners, and regulators when required by law. If data is transferred cross-border, safeguards such as contractual protections are applied.
  • Retention: Records are retained for the period necessary to deliver services and meet legal or regulatory obligations, then securely deleted or anonymized.
  • Your rights under Indian law: Request access, correction, updating, or deletion of personal data, withdraw consent for marketing, object to certain processing, and raise a complaint through the in-app help channel. Identity checks may be required before actioning requests.
  • Children’s privacy: Accounts for minors are not permitted. Any identified minor data will be erased subject to verification and legal requirements.

Security of your account, bets, and transactions

  • Technical safeguards: Transport Layer Security protects data in transit. Sensitive data is encrypted at rest. Firewalls, intrusion detection, and rate limiting help prevent unauthorized access.
  • Account protections: Two-factor authentication is available and is strongly recommended. Session timeouts, device recognition, and login alerts are used to reduce risk. Repeated failed logins may trigger temporary locks.
  • Operational controls: Activity is monitored for unusual patterns involving odds exploitation, bonus abuse, or unauthorized access. Security reviews and audits are conducted on a regular schedule.
  • Your responsibilities:
    • Create a strong, unique password and change it periodically
    • Do not share credentials or allow others to place a bet on your behalf
    • Keep devices updated and use antivirus where appropriate
    • Log out after use, especially on shared devices
  • Incident response: If a breach or suspected compromise occurs, the platform will investigate, mitigate risk, and notify users and authorities where the law requires. Report suspicious activity through support immediately.

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